Effective date: January 1, 2026]
These Terms of Service ("Terms") are a legal agreement between you ("you," "your," or "Customer") and SimpleMeter LLC ("Simple Meter," "we," "us," or "our") governing your access to and use of simplemeter.com, our water submetering hardware, and our metering dashboard and related services (together, the "Services"). By purchasing, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
The Services are intended for business use by landlords, property managers, and related parties. You represent that you are at least 18 years old and that, if you are using the Services on behalf of a business or other entity, you have authority to bind that entity to these Terms.
Simple Meter sells water submetering hardware and provides an online dashboard that measures per-unit water usage and can generate usage-based invoices and reports. Simple Meter is a metering and invoicing tool. We are not a party to any lease or billing arrangement between a landlord and a tenant, and we do not collect, hold, transfer, or process payments between landlords and tenants. See our Disclaimers for details.
You may need an account to use certain Services. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly of any unauthorized use.
Prices for hardware and subscriptions are listed at checkout and may change over time. You authorize us and our payment provider to charge your selected payment method for all amounts due, including applicable taxes and shipping. You represent that you are authorized to use the payment method you provide. Orders are subject to acceptance and availability.
Please read this section carefully. Our metering service is offered as a subscription billed at $5 per apartment, per month (or the rate shown at checkout).
Your subscription automatically renews each month. By subscribing, you authorize Simple Meter to charge your payment method on file the applicable subscription fee at the start of each billing period, on a recurring basis, until you cancel.
How to cancel: you may cancel at any time by contacting us at Support@SimpleMeter.com (or through your account dashboard, where available). Cancellation takes effect at the end of the current billing period; you will retain access until then, and you will not be charged for subsequent periods.
Price changes:Â we will provide advance notice of any change to your subscription price, and the new price will apply to renewals after the notice period. If you do not agree, you may cancel before the change takes effect.
Except as stated in our Refund Policy or as required by law, subscription fees are non-refundable and partial periods are not prorated.
Hardware is shipped and returned in accordance with our Shipping Policy and Refund/Return Policy, which are incorporated into these Terms.
Proper operation of the Services depends on your building being plumbed and metered separately per unit, and on correct installation, power, and internet connectivity. You are responsible for:
Laws governing water submetering and billing tenants for water vary by state and municipality and may require permits, approvals, notices, or fixtures, or limit fees. You are solely responsible for confirming that submetering and tenant billing are permitted, and for complying with all applicable laws, where you use the Services. We do not warrant that any particular billing arrangement is lawful in your jurisdiction.
You agree not to misuse the Services, including by: reverse engineering, tampering with, or reselling the hardware or software except as permitted; interfering with the Services' operation or security; using the Services unlawfully; or using data obtained through the Services except to operate your properties.
You are responsible for providing tenants with any legally required notices and for your handling of tenant information. Our collection and use of information is described in our Privacy Policy. With respect to tenant information you input or generate, we process it on your behalf to provide the Services.
The Site, dashboard, software, and Simple Meter name and logos are owned by us or our licensors and are protected by law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the dashboard to operate your properties during your subscription. You receive no other rights.
Any hardware warranty we offer will be stated in writing. Except for such express warranty, and to the fullest extent permitted by law, the Services are provided "as is" and "as available," and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Additional disclaimers — including regarding measurement accuracy, leak detection, and results — are set out in our Disclaimers.
To the fullest extent permitted by law, Simple Meter and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost savings, water damage, or lost data, arising from or related to the Services. Our total aggregate liability for any claim arising out of or related to the Services will not exceed the greater of the amount you paid us in the 12 months before the claim or $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to indemnify and hold harmless Simple Meter from claims, damages, and expenses (including reasonable legal fees) arising out of your use of the Services, your tenant billing or landlord-tenant relationships, or your violation of these Terms or applicable law.
We may suspend or terminate the Services (in whole or in part) if you breach these Terms, fail to pay, or use the Services in a manner that risks harm or legal liability. You may stop using the Services and cancel your subscription at any time as described above. Sections that by their nature should survive termination will survive.
We may modify the Services or these Terms from time to time. We will post the updated Terms with a new effective date and, where appropriate, provide additional notice. Your continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. Except where prohibited, you agree that the state and federal courts located in Massachusetts will have exclusive jurisdiction over any dispute. Before filing any claim, you agree to first contact us at Support@SimpleMeter.com to try to resolve it informally.
These Terms, together with the policies referenced here, are the entire agreement between you and Simple Meter regarding the Services. If any provision is found unenforceable, the rest remains in effect. We may assign these Terms; you may not without our consent. Our failure to enforce a provision is not a waiver. We are not liable for delays or failures caused by events beyond our reasonable control.
Simple Meter
Email:Â Support@SimpleMeter.com